vd22 Privacy Policy

1 Data We Collect

vd22 collects personal data from you in several ways: directly when you register an account or contact support, automatically as you interact with the platform, and from third-party verification and payment partners during the course of operating your account. The following table summarises the categories of data we collect and the source of each:

vd22 does not collect or process special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, biometric data, or health information) unless specifically required by law or consented to by you in writing.

2 How We Use Your Data

vd22 processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: (a) performance of a contract — processing necessary to operate your account and deliver gaming services; (b) legal obligation — processing required to comply with anti-money-laundering, KYC, and age-verification regulations; and (c) legitimate interests — processing that supports the safe, fair, and efficient operation of the platform, where those interests are not overridden by your privacy rights.

Specifically, we use your personal data for the following purposes:

• Account Creation and Management: To register your account, verify your identity, maintain your account profile, and process account closure requests.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, and to maintain accurate financial records of all transactions on your account.
• KYC and Age Verification: To confirm that you are at least 18 years of age and that the identity and payment information you have provided is accurate and belongs to you, in compliance with our responsible gaming obligations.
• Fraud Prevention and Security: To monitor account activity for signs of fraudulent behaviour, multi-accounting, bonus abuse, money laundering, or other prohibited conduct described in the vd22 Terms & Conditions.
• Customer Support: To respond to your queries, complaints, and requests submitted via email or live chat, and to maintain a record of support interactions for quality assurance purposes.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable laws, respond to lawful requests from regulatory authorities or law enforcement bodies, and maintain records required by anti-money-laundering regulations.
• Platform Improvement: To analyse usage patterns, game performance, and player behaviour in aggregate (anonymised) form to improve the quality, stability, and features of the vd22 platform.
• Responsible Gaming: To identify patterns of play that may indicate problem gambling and, where appropriate, to reach out proactively to offer support tools such as deposit limits, session reminders, and self-exclusion.
• Marketing Communications: To send you promotional offers, bonus notifications, and event announcements via email, where you have given your explicit consent to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].

3 Data Sharing & Third Parties

vd22 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose:

• Payment Processors: When you make a deposit or withdrawal, your relevant financial details are transmitted to the applicable payment service provider (bKash, Nagad, Dutch-Bangla Bank / Rocket, Upay, or card networks) solely to process the transaction. These providers are bound by their own privacy obligations and are not permitted to use your data for any other purpose.
• KYC and Identity Verification Partners: To verify your identity and age, we may share copies of your identification documents and personal details with authorised third-party KYC service providers. These providers operate under strict data processing agreements with vd22 and are prohibited from retaining or using your data beyond the scope of identity verification.
• Game Software Providers: When you play a game on vd22, your gameplay data (such as bet amounts, game rounds, and session duration) is transmitted to the relevant game studio or platform provider (for example, Evolution Gaming, Pragmatic Play, Spribe, or Ezugi) to facilitate the game session. These providers receive only the technical data required to run the game and are contractually restricted from using it for other purposes.
• Legal and Regulatory Authorities: vd22 may be required to disclose your personal data to law enforcement bodies, regulatory authorities, or courts in response to a lawful request, court order, or legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event that vd22 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this Policy.

All third-party service providers with whom vd22 shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with vd22's instructions and applicable data protection principles.

4 Cookies & Tracking Technologies

vd22.bet uses cookies and similar technologies — including web beacons and local storage — to deliver a functional, personalised, and secure experience to all players. A cookie is a small text file placed on your device by your browser when you visit a website. It allows the site to recognise your device on return visits and recall your preferences.

The following cookie categories are used on vd22.bet:

vd22 does not use third-party advertising cookies or behavioural tracking cookies that build profiles of you across other websites for advertising purposes. Analytics data collected on vd22.bet is used exclusively for internal platform improvement and is not sold or shared with advertising networks.

Most browsers allow you to manage cookie settings through the browser's privacy or settings menu. You can choose to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core features of vd22.bet. Disabling functional cookies may cause your site preferences to reset between visits.

5 Data Retention & Storage

vd22 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or audit obligations. The following retention guidelines apply:

• Active Account Data: Personal data associated with a live, active vd22 account is retained for the full duration of the account's existence and for a minimum of 5 years following permanent account closure, to satisfy anti-money-laundering record-keeping requirements.
• Transaction Records: All financial transaction records — including deposit confirmations, withdrawal receipts, and bet history — are retained for a minimum of 7 years from the date of each transaction, in line with standard financial record-keeping obligations.
• KYC and Identity Documents: Copies of identity documents submitted during verification are retained for the duration of the account relationship and for a minimum of 5 years post-closure. Original document images are stored in encrypted form with access restricted to authorised compliance personnel.
• Support Communications: Records of customer support interactions (emails, chat transcripts) are retained for up to 3 years from the date of the interaction to support complaint resolution, quality assurance, and regulatory audit purposes.
• Inactive Account Data: If your vd22 account has been inactive (no login) for more than 12 consecutive months and has been closed as a dormant account, your personal data will be archived in secure storage and fully deleted or anonymised after the applicable legal retention period has elapsed.

All personal data held by vd22 is stored on servers with physical and logical access controls, encrypted at rest using AES-256 encryption, and subject to regular security reviews. Backup copies of data are maintained in geographically separated secure facilities to ensure business continuity.

6 Your Privacy Rights

As a registered player on vd22.bet, you hold a number of rights with respect to the personal data we hold about you. vd22 is committed to honouring these rights promptly and transparently. Your rights include:

• Right of Access: You have the right to request a copy of all personal data vd22 holds about you, together with information about how that data is used and with whom it is shared. We will respond to access requests within 14 business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information (such as email address or contact number) directly through your account settings, or by contacting [email protected] for more significant corrections.
• Right to Erasure: You have the right to request that vd22 delete your personal data, subject to legal retention obligations. Where a legal obligation prevents immediate deletion, we will retain only the minimum data required and delete it as soon as the obligation expires.
• Right to Restrict Processing: You may request that vd22 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive a copy of the personal data you have provided to vd22 in a structured, machine-readable format.
• Right to Withdraw Consent: Where vd22 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for legitimate interests purposes, including profiling, where you believe your individual rights and freedoms override vd22's legitimate interests.

To exercise any of the above rights, please submit a written request to [email protected], clearly identifying the right you wish to exercise and providing sufficient information to verify your identity. vd22 will acknowledge your request within 3 business days and provide a substantive response within 14 business days. In complex cases, this period may be extended by a further 14 business days, and you will be informed of the extension and the reason for it.

7 Data Security Measures

vd22 implements a comprehensive, multi-layered approach to data security, designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• Transport Layer Security (TLS): All data transmitted between your device and vd22.bet is encrypted in transit using TLS 1.2 or higher, providing a secure channel that prevents eavesdropping and man-in-the-middle attacks.
• AES-256 Encryption at Rest: Personal data and financial records stored on vd22 servers are encrypted at rest using AES-256 encryption, the same standard used by financial institutions and government agencies worldwide.
• Access Controls: Access to personal data within vd22's internal systems is governed by role-based access controls. Only personnel who require access to specific data categories in order to perform their job functions are granted that access, and all access events are logged.
• Regular Security Audits: vd22 conducts periodic internal security reviews and engages independent security consultants to perform vulnerability assessments and penetration testing of the platform and its underlying infrastructure.
• Incident Response Plan: vd22 maintains a documented data breach incident response plan. In the event of a confirmed security incident affecting personal data, the plan ensures rapid containment, assessment, and notification of affected players within 72 hours of confirmed detection.
• Employee Training: All vd22 personnel who handle personal data receive regular data protection and security awareness training. Staff are required to adhere to strict confidentiality obligations as a condition of their engagement with vd22.

While vd22 implements industry-standard security measures, no system connected to the internet can be guaranteed to be completely free from risk. Players are also responsible for maintaining the security of their own account credentials — use a strong, unique password, do not share your login details with anyone, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

8 Policy Updates & Contact

vd22 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made to this Policy, we will notify registered players by sending an email to their registered address at least 7 days before the changes take effect, and by displaying a prominent notice on the vd22.bet website.

The effective date at the top of this document will be updated each time a new version is published. We encourage you to review this Privacy Policy periodically to stay informed about how vd22 protects your data. Your continued use of vd22.bet after a revised Policy has taken effect constitutes your acceptance of the updated terms.

Minor, non-material changes — such as typographical corrections, clarifications that do not alter your rights, or updates to contact information — may be made without advance notice. In all cases, the version published on vd22.bet is the authoritative, current version of this Policy.

vd22 is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response to a privacy query or complaint, you retain the right to seek further recourse through appropriate legal channels available in Bangladesh.